Something is out of stock in the shop?
If we are no longer creating an item, we will take it down from the shop, so if you see it is there but out of stock it means that we don't currently have any ready to ship out. If you would like to get your hands on it, just shoot us a message letting us know the item you are interested in, as well as the quantity, and we will get back to you to with how quickly we can get the order put together for you!
What's our return policy?
At this time, all sales are considered final; HOWEVER, if there is any sort of issue with your order, please do reach out to us and we will do our best to make it right for you!
How strong are our candle scents?
Since we only use 100% pure essential oils, and never synthetic fragrance oils, our scents are far more mild than conventional candles, with all the benefits of natural oils.
Are these candles okay for someone who is scent sensitive?
Some folks who are scent sensitive only react to synthetic fragrances, while others react to essential oils as well. While our scents are mild enough that even my sensitive-nosed mother enjoys them, we do create all of our candles in unscented versions as well! We create these in separate batches; however, if someone has a specific allergy (i.e. citrus oils) please let us know so we can create yours with extra care.
Are our products vegan?
Absolutely! At some point in the future we would love to collaborate with a local lovely bee keeper and do some beeswax candles (if this is you, shoot us an email!), but otherwise everything else we do is plant or earth based.
Maybe, or maybe not. Creativity comes first around here, so if you have an idea we would love to discuss it with you, and if we are digging it then we would love to collaborate!
What about shipping?
We have a flat rate of $17.50 to ship within Canada, and $22.50 to ship to the US, with an additional $2.50 per item, OR free shipping with a minimum of a $150 purchase. Want to ship else where? Contact us directly for a shipping quote! Please keep in mind that we are shipping from Canada, so if you live else where your order may be subject to additional tax or duty.
For my fellow West Kootenay folks, you are welcome to come pick-up your order in Nelson, just use code 'LOCAL' at check-out!
How long does it take to process an order?
We aim to ship all orders the following business day, but sometimes life gets really busy and we may need an extra day, so please allow 1-2 business days.
Please also note that as a teeny tiny business, when we leave town everything shuts down so all orders will be processed when we get back. If we are out of town we will post at the top of the products page when your order will be sent out, and we post all details over on our Instagram account.
Want to know who made our super awesome website?
We did! Well, specifically Elewyn did. When she's not blending oils or mixing concrete she's often designing websites and other such things, and would probably love to build one for you too.
Have a question that you don't see here?
Head over to our Contact Page and shoot us a message!